Delivered digitally.
Clearly explained.

Digital products

UrbexNow sells digital products, including urbex maps, individual locations, upgrades and other digital content. These products are not physically shipped.

Method of delivery

Digital delivery takes place through the UrbexNow account or another digital method described on the product page or in the order confirmation.

Digital maps, individual locations and upgrades are made available through UrbexNow’s own system after successful payment. Everything is linked to your UrbexNow account and accessible digitally.

Delivery time

The delivery time stated on the product page, during the ordering process or in the order confirmation is authoritative.

If no separate delivery time is stated, we make the digital content available without undue delay after payment has been processed successfully and all information required for delivery has been received correctly.

When is an order considered delivered?

A digital order is considered made available as soon as the digital content is accessible to the customer through the agreed channel.

For maps, individual locations and upgrades, this means availability within the UrbexNow account.

Providing correct information

The customer is responsible for entering a correct email address and, where necessary, the correct account or access details.

A delay caused by missing or incorrect required information can be resolved only after the correct information has been received.

Delay, outage or external service

Digital delivery may be delayed by manual processing, technical outages, email filters, incomplete information or a problem with an external service.

If such a situation occurs, we will try to restore access, make it available again or deliver it in another appropriate way.

Nothing received?

First check:

• the inbox of the email address used for the order;
• the spam or junk mail folder;
• whether payment was completed successfully;
• whether all requested account or access details were provided;
• the delivery time stated with the product or in the order confirmation.

Has the stated period passed and is access still missing? Contact us and state your name, order number and the email address used for the order.

File, link or access does not work

Does a file not work, is a link invalid or are you unable to open the digital content? Contact us. We will check the delivery and first try to restore access, redeliver it or provide an equivalent solution.

Personal use

The digital content is intended for personal use unless the product expressly states otherwise. Sharing, reselling or publicly distributing maps, locations, files or access links is not permitted insofar as this conflicts with our terms and conditions.

Statutory rights and other policy documents

This delivery policy does not limit statutory consumer rights. Rules on withdrawal, cancellation, refunds and defective digital content are set out in the refund policy, the terms and conditions and the information shown during the ordering process.