UrbexNow Support Desk
The right question.
Straight to the right place.
Questions about an order, map, access or partnership? Choose the subject and include all the information needed so we can help you properly.
Good to know
For an order, your order number helps us assist you fastest.
Support route
Choose. Add details. Send.
01Subject
02Context
03Message
Order number and email address
Map product title and version
Location name, country and number
Partnership proposal and organisation
Contact file
How can we help you?
First choose the subject. The form will then show only the additional fields relevant to your question.
General contact
Send us your message.
Fields marked “required” are needed to submit the form.
Get to the right page faster
Some questions already have their own route.
Use these pages when you want to report or trade a location, or first search for an answer yourself.
01 · Solve it yourself
Frequently asked questions
Search answers about maps, access, orders and payments directly.
Open the FAQ → 02 · Improve the databaseLocation update
Report demolition, closure, incorrect information or a new spot.
Submit an update → 03 · Location for locationTrade a location
Offer a location that is not yet in the database and request a trade.
Start a trade file →